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Customer care

Customer promise

At Specsavers, we aim to bring you the highest standards of service and expertise. That’s why you’ll find this promise in all our stores:

"We want you to be completely happy with your purchase at Specsavers. If you have any concerns within three months of the date of purchase, we will put it right. No worries, no fuss."

For further information, please see our customer guarantees or ask our team in store.

Contacting us

Get in touch with your local store

If you ever have any questions or concerns, your local store team is the best point of contact. Each store is independently owned and operated by local business owners in partnership with Specsavers. Your local store team will be able to help you with things like booking or amending your appointment, updating your contact details, or answering questions about our products, services and promotions.

They’ll also be happy to support you with any concerns that you might have (although we hope you never have any!).

Find your local store's contact details. 

Fill in our ‘contact us’ form

If you’d prefer to reach out virtually, you can fill out our 'contact us' form. Where appropriate, we’ll forward your email to the team in your local store, who will get back to you as soon as possible. Just add the store information and as much detail as you can, and we’ll be sure to get your note into the right hands.

Tell us what you think

Good or bad, your feedback is what helps us to improve our service and let our team know when they’ve done a good job. So we’d love to hear from you after you see us.

If you leave your email address during your store visit, we’ll send you a short questionnaire about your time with us.

PR contact

If you need to contact our PR team, the address is:
#101‑ 3001 Wayburne Dr, Burnaby, British Columbia, V5G 4W3